In the age of working people coming from a diversity of generations and with changes in modern technology and customers’ higher expectations, making all commands in a traditional way by experienced and successful leaders may guarantee the multiple size of our team but not the
capability of maintaining or retaining previous successes.
Therefore, it is necessary for leaders to realise the important role of being a coach in order to stay receptive to information, including employees’ ideas. Managers can change from telling people what to do, to asking questions to stimulate their teams to take ownership of problem-solving mindsets,build up cooperativeness, and utilize their teams’ potential with mutual understanding, motivation, and inspiration.
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